 | How much is shipping? |  |
 | Shipping charges vary depending upon the weight of the items in your order, the location your order is shipping to, and the shipping method you select. If you add the items you are interested in purchasing to |
|
|
| Does Firefold offer an affiliate or referral program? | |
| We do not currently have an affiliate or referral program. This is something that we have in the works for the future though, so be sure to check back with us! |
|
|
| Do you offer extended warranties that cover beyond the manufacturers warranty period? | |
| Certain items do offer extended warranties that go beyond the manufacturers own warranty. You will be prompted upon checkout with warranty details. Items such as TVs,and high end hardware will be included in these extended warranties that are being o |
|
|
| Do you have a service that will hang a flat screen tv up and if so how much? | |
| We sure do. We offer a full range of home theater installation services. To get a price estimate, or to set up an appointment, please give us a call at 704-979-7100 to speak with one of our installers. |
|
|
| I work from India. Do you ship to a address in India? | |
| We do offer international shipping. FireFold can handle most international addresses correctly via the shopping cart. If you are experiance trouble with the address or are unable to complete the transaction please contact us. Please vistit our |
|
|
| How do I unsubscribe from your weekly newsletter? | |
| You may unsubscribe from our weekly newsletter by logging into your account at www.firefold.com. Once logged in, click on "Account" at the top left of your screen. You will then seen a box that you may uncheck to stop receiving FireFold Weekl |
|
|
| What is the return policy? | |
| Please see the Return Policy page. |
|
|
| I got the error - The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder. What does this mean? | |
| If your credit card is declined due to an AVS mismatch, this means that the billing address you provided is not matching up with the address that the bank has associated with your credit card. This could be due to a typo when entering in your billing a |
|
|
| My credit card declined. What can I do? |  |
| If your credit card has been declined, it could be due to a number of reasons: incorrect expiration date, incorrect billing address, etc. You can log into your account on FireFold.com and correct the information yourself, or have your order number read |
|
|
| What are FireFold's store hours? | |
| FireFold's Hours:Monday - Thursday: 8AM - 6PM EST Friday 8AM - 5:30PM EST |
|
|
| Does FireFold accept Purchase Orders(PO's)? | |
| We accept purchase orders from schools and government agencies and do not require them to fill out a credit application.If you are not with a school or government agency and would like to place a purchase order, you must fill out a FireFold cred |
|
|
| How can I contact FireFold? | |
| FireFold has multiple ways of contact.1. Phone via 704-979-7100 during business hours.2. Live Support - Click the live support button on any FireFold.com page3. Contact Form via the |
|
|
| Where can I find my tracking number? | |
| When your order ships out, you should receive an automatic shipping confirmation email that will include your tracking number. This will also be listed in your order history information when you log into your account on the website.If you do not receiv |
|
|
| How can I return my order? | |
| To return an item to us for either an exchange or a refund, please have your order number ready and contact Customer Service at 704-979-7100. We have a 30 day return policy on all items.Please be aware that certain products may have a 15% restocking fe |
|
|
| Can I call in an order? | |
| FireFold allows phone orders during business hours. FireFold's contact phone number: 704-979-7100.If you place an order via the phone we recommend always double checking your emailed receipts to ensure order accuracy. Fire |
|
|
| Can I call in an order? | |
| FireFold allows phone orders during business hours. FireFold's contact phone number: 704-979-7100.If you place an order via the phone we recommend always double checking your emailed receipts to ensure order accuracy. Fire |
|
|
| I am local to FireFold in NC. Can I come in and pick up an order? | |
| Customers are more than welcome to pick up their orders if they wish. We suggest calling and checking stock prior to your pick up to make sure that the item that you want is in stock in our North Carolina location. Customers may place their order onlin |
|
|
